Emerging from Covid-19: Trends, Guidance, and Support

Amid the continued uncertainty of the Covid-19 pandemic, Sterling is dedicated to helping our clients find their way forward.

Stability and Reliability

Sterling proudly serves the diverse needs of more than 50,000 clients, including more than 50% of the Fortune 100. For 45 years, our clients have relied on us for customized screening and identity solutions. Today, as we emerge from the pandemic, they continue to put their trust in us to create flexible programs to meet their unique and shifting needs.
Know the EEOC guidance on Covid-19 testing and vaccination as part of your workplace safety program.
Don’t sacrifice safety for speed. Sterling closes 70% of criminal searches in one hour and 90% in one day, and throughout the pandemic maintained a fulfillment rate of over 98%.
Navigate your unique journey to recovery with strength and resilience. Whether in-person, hybrid, or remote, Sterling offers a range of services to meet your organization’s specific needs.
Innovate your screening approach to adapt to a remote-first strategy. Hiring, onboarding, and managing remote teams means a shift in business as usual may be needed.
Re-evaluate your screening program in light of a post-Covid reality. Ensure you have the proper screening in place for employees you’re bringing back.
Whether you’re rebuilding or scaling your workforce, do so quickly and safely with a range of services tailored to your industry, region, and unique needs.
Maintain and protect your organization with Sterling’s contingent workforce screening. The shift to hiring contract workers, vendors, and consultants has become standard practice.
Partner with Sterling to help ease the current labor shortage challenge. Find and attract the right talent so you can build the workforce you need.
In today’s remote-first world, it’s more important than ever to verify that your candidates are who they say they are as a first step in the hiring process.

Covid-19 Health Testing

This is a stressful time for companies as they define return-to-work best practices to protect employees, customers, and the community.
Depending on where your employees are physically working, traveling for the job, or any variety of factors, you may wish to test your employees for Covid-19. Sterling offers Covid-19 health testing services to help you bring safety to your workplace. Broad program solutions include Active Virus Testing, Antibody Testing, and On-Site Testing.
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Frequently Asked Questions

Since the Covid-19 pandemic began, we’ve worked with many organizations around the world, serving as a trusted partner in answering their pandemic-related questions:
Our combined investment in technology and our extensive network built over the years enables us to continue fulfilling background screenings in over 98% of US jurisdictions despite ongoing court closures. Now more than ever, getting people back to work is critical. At Sterling, we are “all hands on deck” to get new employees onboarded with timely, high-quality screenings that gets them back into the workforce quickly and safely. through our technology. Even as we continue fulfilling background screening in over 98% of US jurisdictions, some delays may occur. In case a criminal record search cannot be completed due to a local court closure, Sterling will close the search and indicate that it cannot be performed at this time
Many companies are still setting guidelines on whether or not they will require their employees to get vaccinated. In lieu of vaccination requirements, some companies are requiring frequent Covid tests. Learn more about our Covid-19 testing program here.
Sterling continues to offer drug and health screening services through our key partners LabCorp, Quest, and eScreen. We use a combination of daily feeds (Quest and LabCorp) and a direct integration (eScreen) to ensure our collection site database is kept as up to date as possible. With our electronic ordering and online registration, we can scale new programs quickly and efficiently. Sterling is working diligently with our partners to maintain the continuity of our drug and health services. We are monitoring changes closely and taking measures to keep our teams informed of any material changes to services. We actively maintain a current list of clinic availability in our systems. As we are made aware of collection site / clinic closures, we update our systems and proactively contact candidates. Please note that as the Covid-19 landscape changes rapidly, publishing a current clinic list is not possible. We advise all candidates to call ahead of their service to ensure the site is open and operating.
Yes. Employers may still rely on using authorized representatives to act on their behalf to conduct an in-person review with your employee to physically inspect work eligibility documents and complete Section 2. An authorized representative may be any person. However, employers remain liable for any violations in connection with the form or the verification process. Sterling offers flexible options for both onsite and remote completion. To learn more about Sterling’s I-9 services, please contact your Sterling representative.
If an education and employer verification cannot be completed through automation and we know the entity is temporarily closed, Sterling will either attempt to contact the candidate to provide the required information, or close the search and indicate that it cannot be performed at this time. If the client workflow allows, Sterling will reach out to the candidate directly, via email, over the course of two days, to obtain proof or documentation. Examples of types of proof of employment Sterling will request are W2s, paystub, 1099, etc. Once documentation is received, Sterling does not validate the documentation with the entity.
During the pandemic, we have been grateful to have our partnership with Sterling as we feel that our background check program has had almost no disruption due to the number of Sterling electronic integrations. We feel fortunate that we moved to Sterling prior to the pandemic.”
Siemens’ essential businesses have been critical in keeping America’s vital services and critical infrastructure up and running during the Covid-19 pandemic. In locations where we do not have trained personnel onsite, we have engaged two staffing agencies, along with Sterling for background checks, to hire hundreds of medical professionals to assist in temperature screenings at many of our manufacturing facilities.”

Mary Hassler

Siemens Flex-Force Program
Program Manager
Sterling is a fantastic vendor and valued partner. A perfect example of the partnership is the proactive communication and responsiveness they have shown during the Covid-19 issue. We really appreciate how quickly they have monitored and reacted to the situation, providing solutions that work for our business.”

Anne Wignall

Kum & Go
Director of Talent Acquisition
I recommend Sterling for background screening because they are trustworthy, compliant, and their client services are exceptional. The electronic process and automation make screening easier and quicker. Sterling has helped us tremendously with our screening process as we continue to hire and serve our communities during these difficult times.”

Ryan Buckman

Associate Manager of Talent Acquisition
Sterling is the perfect combination of speed, accuracy, and client service and their industry expertise is unmatched. Once Sterling got involved in our hiring program, we went from standard to a truly professional and superior service. The compliance and client success teams are exceptional and they are always helpful, making sure that we are promptly listened and responded to, remarkably during the coronavirus pandemic. Sterling gets my highest recommendation.”

Jon Davidson

Ascendo Resources
Sterling has been going above and beyond our expectations, particularly with the recent events regarding Covid-19. They reach out to candidates directly to verify information and answering inquiries in a timely manner and we have been consistently happy with their willingness to engage with us regardless of the needs that arise.”

Tamara Henry

Axelon Services Corporation
Recruiting Coordinator
We are extremely happy with Sterling’s service in this pandemic situation. There hasn’t been disruption in services from Sterling. Our background checks are initiated in a timely manner, and whenever under Sterling’s control, the checks have been completed with timeliness too. We would like to give a shout-out to our Sterling Client Success Partner, who has always gone above and beyond to deliver results. Sterling is our first choice for background screening and identity services. Thank you, Sterling, keep up the great work!”

Anuj Singh

LanceSoft, Inc.
Lead HR Onboarding
Having Sterling as our exclusive background screening partner during this unprecedented time has proven we made the right choice. Sterling’s automated technology has enabled us to conduct business as usual, and the client success team has been extremely helpful and quick to respond, allowing us to rapidly onboard new hires and continue to serve our communities in these uncertain times.”

Melanie Piexotto

C&S Wholesale Grocers
Director of Talent Acquisition
Since we partnered with Sterling on our background check program in 2017, we have seen a dramatic decrease of 53% in average fulfillment turnaround time as a result of their proprietary technology and automation. Despite court closures due to the Covid-19 pandemic, we continued seeing our orders fulfilled in less than one business day on average. We appreciate the customized reports Sterling provides regarding Covid-19 impacted searches, as well as its proactive communication, collaborative consultative engagement, and ongoing commitment to quality during a time when the health and safety of our community is top priority.”

Craig Larson

The Fresh Market
Director, Talent Acquisition
With Covid-19, we had to quickly transition to new background screening processes without compromising turnaround times or accuracy. Sterling helped identify and execute a new way for Kimberly-Clark to confirm the case-by-case need for a statewide search in those limited instances where local court records could not be accessed.”

Carey McElroy

Talent Acquisition Manager-North America


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