Background Screening
And Identity Services
For The Retail Industry

Sterling understands the retail industry’s needs for automation and solutions that help you onboard new hires faster and safer.
We made the switch to Sterling after our old background check provider stopped supporting the adverse action process. By making the change, not only we were able to automate our adverse action process, but we also saved money and gained several additional automated tools that have helped us to save money and time. Every representative we’ve worked with at Sterling has been fantastic, easy to reach, and knowledgeable. I am certain that if we hadn’t made the switch, hiring qualified candidates would have taken longer, been more expensive, and exposed our organization to greater risk.”

Lynn Johnson

Director, Talent Acquisition
United Pacific
Crocs Partners with Sterling for Program Efficiency and Innovative Spirit
Since 2014, Sterling has been helping us shape a successful hiring program with products and solutions best suited for our business. By applying a Client Matrix Adjudication grid, we’ve experienced a decrease in review rate by more than 13%, improved efficiency, and enabled a faster and more compliant hiring process. In addition to Sterling’s industry-leading technology, our Client Success Partner has an innovative spirit that our own organization's culture espouses, setting us up for success in hiring now and in the future."


Since bringing in Sterling as an approved vendor for our Weed Man franchisees, it has given them an easy-to-use online system to help ensure that they hire the best candidates. The online background screening is easy to use, and our franchisees can choose from a number of options they see fit to give them the best background screening and identity services at a reasonable cost."

Weed Man

Sterling has provided exceptional service to our subcontractor program. We partner with Sterling for subcontractor background checks and drug test packages so we are able to provide our clients’ requirements to Sterling for an exact match. With Sterling, we can trust the process is done right the first time around eliminating the need to go back and forth to run the correct requirements. Sterling has saved our company and subcontractors time, money, and frustration by helping us coordinate and streamline these processes."


Shoe Carnival Partners with Sterling for Best-in-class Screening Program
Our decision to work with Sterling in 2019 was based on many factors including turnaround times. During the pandemic, we have been grateful to have our partnership with Sterling as we feel that our background check program has had almost no disruption due to the number of Sterling electronic integrations. Our Client Success Partner delivers exceptional work and acts as a true business partner. We feel fortunate that we moved to Sterling prior to the pandemic and are pleased with our ongoing collaboration to assure that we have a best-in-class background check program."

Shoe Carnival

A Foundation of Communication & Trust
Sterling has provided the best customer service through a more demanding implementation and they met all of our needs by listening and then responding. They have reduced our turnaround time on orders and brought visibility to the behind-the-scenes mechanics. This is due in part to the way they are set up with their integrations with various court systems to get faster results, which is something we have not seen with other providers. In addition, the teams are set up to support different verticals, and for us, having leaders on Sterling's side that understand retail was an edge we have not experienced before."

JOANN Fabric and Craft Stores

The Fresh Market Sees Quick Fulfillment During COVID-19 with Sterling's Help
Since we partnered with Sterling on our background check program in 2017, we have seen a dramatic decrease of 53% in average fulfillment turnaround time as a result of their proprietary technology and automation. Despite court closures due to the COVID-19 pandemic, we continued seeing our orders fulfilled in less than one business day on average. We appreciate the customized reports Sterling provides regarding COVID-19 impacted searches, as well as its proactive communication, collaborative consultative engagement, and ongoing commitment to quality during a time when the health and safety of our community is top priority."

Craig Larson

Director, Talent Acquisition
The Fresh Market
Manna Partners with Sterling for Faster, More Accurate Results
Since using Sterling as part of our hiring program, we have been able to improve our turnaround time by 35%. We are pleased with Sterling’s support team, the speed on their response, and the consistent and quick results. This allows us to deliver results faster and accurately."

Rhonda Knight

Director Talent and Recruitment
Colony Brands Appreciates Sterling's Longstanding Service
We have been a customer of Sterling’s for over 15 years. We’ve assessed other vendors in the past, and they have a difficult time competing with Sterling’s turnaround time and overall level of customer service. We have seen very minimal decline in their service despite the pandemic currently facing the world today. We are fortunate that our screening services are more isolated to the US Midwest, where we have not seen nearly as many impacts to accessing court houses. Our partnership is and continues to be strong."

Jason Smart

Sr. Human Resource Manager
Colony Brands & Affiliates
C&S Wholesale Grocers Teams with Sterling to Rapidly Onboard New Hires
Having Sterling as our exclusive background screening partner during this unprecedented time has proven we made the right choice. Sterling’s automated technology has enabled us to conduct business as usual, and the client success team has been extremely helpful and quick to respond, allowing us to rapidly onboard new hires and continue to serve our communities in these uncertain times."

Melanie Piexotto

Director of Talent Acquisition
C&S Wholesale Grocers
Kum & Go Partners with Sterling to Help Keep Workers and Customers Safe
Sterling is a fantastic vendor and valued partner. A perfect example of the partnership is the proactive communication and responsiveness they have shown during the COVID-19 issue. We really appreciate how quickly they have monitored and reacted to the situation, providing solutions that work for our business."

Anne Wignall

Director of Talent Acquisition
Kum & Go
RaceTrac Teams with Sterling to Make Screening Process Easier to Hire Fast and Serve Their Communities
I recommend Sterling for background screening because they are trustworthy, compliant, and their client services are exceptional. The electronic process and automation make screening easier and quicker. Sterling has helped us tremendously with our screening process as we continue to hire and serve our communities during these difficult times."

Ryan Buckman

Associate Manager of Talent Acquisition

Improving retailers recruitment strategy

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Three Considerations to Optimize Background Screening for Retail

The hiring landscape changed overnight as we face a new way of doing business. Now more than ever, retailers need a more effective hiring approach and are encouraging talent acquisition leaders to rethink the way they recruit by adopting new technologies.

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3 Retail Workforce Trends You Need To Know For "The Great Rehire"

As businesses attempt to recover from “The Great Resignation” and usher in “The Great Rehire,” recruitment and retainment initiatives seem to be rising across the retail sector.

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The Retail Industry’s Evolving Employment Landscape

Over the last few years, the retail industry has undergone significant change which has had a major impact on employment levels in the sector. From the rise of e-commerce, technological innovation, and the Covid-19 pandemic, retailers have experienced fluctuating hiring demands.

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The Sterling Difference

Technology Investment

Our financial stability has allowed us to continue to invest significantly in technology and resources to better improve user and candidate experience, decrease turnaround times, and increase product accuracy.

Faster, Accurate Results

Sterling pioneered proprietary technology that delivers industry-leading turnaround times, and information you can trust.

High Compliance Standards

We help clients minimize risk in a complex, evolving regulatory landscape with a combination of technology and in-house expertise to comply with global, federal, state, local hiring regulations.

Enhanced Candidate Experience

Our modern, mobile-first candidate experience makes the right first impression, reduces candidate drop-off, and accelerates the recruiting cycle.

Deep Market Knowledge

There’s nothing we haven’t seen, and can draw upon our deep experience and deep data to advise of considerations, trends and risk factors for any industry.

Unrivaled Client Service

Sterling’s award-winning client service includes dedicated Client Success Partners and implementation teams to enable program success.

2022 in Review and What You Need to Know for 2023: Legislative and Regulatory Updates

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Recruitment and Hiring Strategies for 2023: A Recap of LEAP TA Healthcare
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Time-to-Hire Is Proving Essential During Hospitality Staffing Shortage
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