CUSTOMER STORY: Hudson Valley Credit Union

Hudson Valley Credit Union Strengthens Hiring Program While improving Hiring Efficiencies with Sterling and iCIMS

From the beginning, we’ve been impressed with Sterling. Sterling’s expertise, ongoing investment in their technology, and compliance has given us tremendous confidence.
- Dan Drewnowski, Manager of Talent Acquisition

To support expanding hiring needs, Hudson Valley Credit Union sought a trusted background screening provider that not only had a proven track record for delivering with consistency despite the ongoing pandemic, but also that could offer a superior level of customer support. As an existing iCIMS customer, finding an iCIMS preferred screening partner that also offered a strong iCIMS Prime integration was vital to strengthening their existing hiring program.

Choosing the Right Background Screening Partner

Hudson Valley Credit Union reassess its vendors and partners every three years. As part of this routine Request for Proposal (RFP) process, it reviewed three background screening providers. At the encouragement of iCIMS, Hudson Valley included Sterling as one of the contenders. During the RFP stage, Sterling’s approach and commitment to customer support as well as the long-standing relationship Sterling maintained with iCIMS really stood out.

“From the beginning, we’ve been impressed with Sterling,” said Dan Drewnowski,

Manager of Talent Acquisition. “Sterling’s expertise, ongoing investment in their technology, and compliance has given us tremendous confidence.”

Hudson Valley made the decision to partner with Sterling in early 2020. Shortly thereafter, Covid-19 hit and the institution temporarily paused its hiring efforts. Throughout this period Sterling proactively maintained the relationship – checking in and ensuring Hudson Valley was set up for success as soon as its hiring restarted. During the fourth quarter of 2020, Hudson Valley was ready to ramp up its hiring, and Sterling was right there with them, ready to support their hiring process.

Up and Running Quickly With iCIMS Prime Integration

Having gone through an implementation process with their previous screening provider, it was important for Hudson Valley to make a smooth and efficient transition to Sterling. “Sterling’s team helped us get up and running quickly. The implementation team was incredibly knowledgeable in the iCIMS Prime platform, and guided us through the process,” explained Drewnowski.

Since going live, Hudson Valley has streamlined their hiring practices and reduced the time spent per candidate by several minutes. According to Drewnowski, “Sterling’s integration with iCIMS is far more robust than the integration we had with our previous provider. We don’t have to worry about signing on to multiple platforms, we can initiate background checks in just a few clicks, and the status updates and email notifications our recruiters receive allow us to respond quickly to keep candidates moving forward quickly.”

Exceptional Customer Support

Above all else, Sterling’s customer support continues to stand out. Sterling takes pride in their work and hold themselves accountable for enabling Hudson Valley’s success and satisfaction with the background check process from beginning to end.

“It’s a real partnership, not just a vendor-customer relationship,” explained Drewnowski. “When we have a question, concern, or even a new idea, Sterling never responds with ‘this can’t be done.’ Rather they partner with us to figure out the best way to resolve the issue or build something that works for us.”

The relationship goes beyond general support. It is a strategic partnership where Sterling provides regular updates, the organizations align on business goals, and Sterling provides best practices and recommendations.

“We have never had this type of partnership before. This partnership enables us to rely on Sterling confidently in both slow and fast periods,” concludes Drewnowski.

Key Benefits
  • More robust integration with iCIMS Prime has improved recruiter efficiencies
  • Reduced turnaround times for criminal and credit checks by 2 days
  • Unrivaled customer support from proactive and responsive team

Learn more about Sterling’s integrations with iCIMS or request a demo.

The information contained herein is for informational purposes only. Sterling is not a law firm, and none of the information contained in this notice is intended as legal advice. Clients are encouraged to consult with their legal counsel about the impacts of any requirements. This and other important information can be found on the Sterling website at sterlingcheck.com.

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