Help Center
Support for ScreeningDirect, Candidate Hub, or Volunteers.
Get HelpYou’ll find your account, support, and other solutions at our new home… all designed to serve you better.
First Advantage delivers greater scale, deeper expertise, and smarter tools, so everything works better — without changing what you’ve always relied on.
Whether your company or your candidates are global, our robust screening solutions reach far and wide — helping you address a myriad of compliance requirements and mitigate hiring fraud risk.
Time is of the essence in the screening process. Our systems utilize automation that streamlines identity and background checks for greater efficiency and maximum possible accuracy.
Premier technology means nothing without premier service. Our dedication to providing an exceptional experience means you’re never alone; we support you throughout the entire employee lifecycle.
Order the same Sterling checks through First Advantage. No disruption — just a stronger platform supporting your workflow.
Do you really know who your candidates are? Confirm identity before the screening process even begins — and save your organization days (or even weeks) of time and effort.
We provide searches of local and federal court records, sex offender registries, global sanctions, and international criminal records databases.
Get efficient end-to-end screening — supported by an in-house Medical Review Officer.
Confidently staff and manage your fleet with robust employment and licensing verification, domestic and international MVR checks and monitoring, crash and inspection checks, and more.
Know Your PeopleTM
Support for ScreeningDirect, Candidate Hub, or Volunteers.
Get HelpLooking For Your Background Screening Status?
ContinueExplore timely background check articles, compliance updates, and other resources.
View ResourcesFirst Advantage is here to help our customers manage risk and hire the best talent.
Learn More