CUSTOMER STORY: Healthcare Solutions Company

Global Pharmaceutical Products and Healthcare Solutions Firm

When you choose Sterling, you not only have a business relationship, but also a personal relationship to take it to the next level. Sterling makes us feel like its only client, which is special, and it provides us with confidence in our hiring compliance, which is essential.
- Director of Associate Relations and Compliance
In search of a single, trusted source

This global healthcare company was using separate companies for background checks and drug screening, and it was performing education and employment verifications in-house. It needed a single, trusted source that could conduct more comprehensive background checks.

The company hires for a broad range of positions, from technicians to senior executives, and must comply with DEA and other state, local, and federal regulations. Balancing compliance obligations with faster turnaround times for background checks is critical in this industry amid a tight job market.

Robust, reliable, agile solution

Since 2012, Sterling has provided a dedicated team to work with the organization’s Director of Associate Relations and Compliance and her staff to tailor background screening packages to the company’s evolving needs.

Sterling offers a wide spectrum of services while adhering to strict regulations, such as those required by the DOT, DEA, and other applicable regulatory bodies. Additionally, Sterling’s solutions are able to integrate with all major ATS systems.

Sterling created a robust, reliable, and agile screening package on one easy-to-use platform to include criminal checks, verifications, and drug screening. Sterling seamlessly integrated with the company’s ATS system, allowing the Director to streamline her hiring process while also keeping her team informed of regulatory changes.

Focus on results

Sterling provides the Director with reporting on key performance metrics, including turnaround time and hit rates. In fact, turnaround time has dropped substantially, according to the Director, with 90% of its screenings coming back in one to two business days.

The Sterling Healthcare team continuously shares valuable information about background check processing times and compliance updates with the Director and her staff so they can educate their recruiters and hiring managers, benchmarking their results against industry standards.

Partnership and confidence 

Technology and data have been bedrocks of the company’s success with Sterling, but it particularly values the team’s proactive client support and deep knowledge of Healthcare complianceThe Director says, “When you choose Sterling, you not only have a business relationship, but also a personal relationship to take it to the next level. Sterling makes us feel like its only client, which is special, and it provides us with confidence in our hiring compliance, which is essential. 

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