Talent Acquisition Manager,
City and County of Denver
Partnering to streamline
As a multi-industry employer hiring people for roles in public safety, city planning, airport operations, technology services, public health, recreation, human services, economic development and more, the City and County of Denver considers its nine-year partnership with Sterling as integral to achieving its goal of streamlining the hiring experience.
“We’ve continued to stay with Sterling because of the level of customer service we receive from our account managers in helping us achieve our objectives,” explains Amy Jewell, Talent Acquisition Manager for the City and County of Denver.
Cutting turnaround time
Moreover, Amy says, Sterling has helped her team reduce its overall turnaround time for background checks.
“Working together,” she relates, “we always look at how we handle our hiring processes to see if there are ways we can make them more efficient. In the last year alone, Sterling was able to help us take 1.8 days off our average turnaround time for background checks. I’m really happy with that number.”
Understanding the business
Speaking further about her team’s partnership with Sterling, Amy notes what she’s come to expect in terms of client service and a clear understanding of her business.
“Along with providing quick and accurate answers to questions,” she explains, “working with a partner that really knows our business is critical. Sterling knows what we’re trying to achieve and how to help us get there. They truly understand our seasonal hiring volumes and peaks, for example, and so I trust the information they are giving us is relevant. They also speak in layman’s terms to explain the background check process to hiring managers that may not have in-depth knowledge about it.” Amy relates that the latter has helped when her team runs international background checks, which sometimes can take longer than those for domestic candidates.