COVID-19 Update: Despite court closures in many areas, Sterling is still able to complete criminal checks with minimal disruption thanks to our proprietary end-to-end automation that allows us to access court information. For additional info on how Sterling is handling the COVID-19 situation, please visit our COVID-19 page.

Frequently Asked Questions:
Screening and Background Checks

We’ve got answers to your questions about screening and background checks.

Sterling Customer FAQs

Candidate FAQs

Now is the time to support people getting to work and setting aside business as usual. Sterling is here to help. Reach out to us today by filling out the form below. Please note this is not for self-background checks. If you are a candidate and need support, please contact us directly.
Drug Testing in Healthcare: From Pain Point to Competitive Advantage

Watch On-demand
Stronger Together:
A Message from our CEO
Read The Blog
Hiring Trends in the Age of the Gig Economy, IdentityFraud, and Social Media
Download the PDF
Sterling Volunteers Releases Latest Research, “2020 Industry Insights: How Volunteer and Organization Perspectives Align”
Read the News
Background Screening Services

Criminal Background Checks - Our comprehensive background screening services raise the safety bar to help ensure faster, accurate hiring decisions.

Learn about Criminal Background Checks
Employment Verifications

We validate who you are hiring in advance with thorough verification services backed by our own powerful fulfillment engine.

Learn about Employment Verifications
Drug & Health Screening

Improve workplace safety with an array of pre-and post-drug and alcohol tests, health screenings and DOT services.

Learn about Drug & Health Screening

Sterling provides a foundation of safety and trust.

Our vision is to make the world a safer place. And we know the right people make all the difference — in your workplace, hospitals, and schools, to name a few. As a global leader in background and identity services, Sterling can help you navigate uncertainty, and hire with confidence. We'll empower your business to make smarter, faster, safer hiring decisions. Whether you're looking for background check services or want to chat through complex compliance issues — we're here to help.

General Inquiries

Canada

866 881 2011

SterlingNOW Support

Please reach out to us at support@sterlingnow.io or message us using the help chat at sterlingcheck.com/sterlingnow. If you'd like a phone call, send us your phone number.

Sterling provides a foundation of safety and trust.

Our vision is to make the world a safer place. And we know the right people make all the difference -- in your workplace, hospitals, and schools, to name a few. As a global leader in background and identity services, Sterling can help you navigate uncertainty, and hire with confidence. We'll empower your business to make smarter, faster, safer hiring decisions. Whether you're looking for background check services or want to chat through complex compliance issues -- we're here to help.

General Inquiries

Canada

866 881 2011

SterlingNOW Support

Please reach out to us at support@sterlingnow.io or message us using the help chat at sterlingcheck.com/sterlingnow. If you'd like a phone call, send us your phone number.

Verticals

Partners

Healthcare

Retail, Staffing and Franchise

Sterling Identity

Industrials, Government & Education

Our Offices

Atlanta

Suite 500 - 1950 Spectrum Circle, SE (5th Floor)
Marietta, GA 30067

Bellevue

Suite 929 - 108th Avenue NE (11th floor)
Bellevue, WA 98004

Cleveland

4511 Rockside Road (4th Floor)
Independence, OH 44131

Ft. Collins

113 South College Avenue
Ft. Collins, CO 80524

New York

1 State Street Plaza
New York, NY 10004

Portland

10220 SW Greenburg Road
Portland, OR 97223

Roseville

Suite 250 - 990 Reserve Drive
Roseville, CA 95678