CUSTOMER STORY: Southeastern Grocers

Helping a Conventional Supermarket Company Grow with Service Backed by Technology

We couldn’t be happier with our decision to use Sterling. The integration with iCIMS has exceeded our expectations. I’m excited to see all the changes and growth that Sterling has been through in the past few years and we are fortunate to have been a part of the journey. Looking forward to more changes and the continued evolution of their services and technology.
- Senior Director, HR Technology & Analytics, Southeastern Grocers
Seamless Integration For a Better Candidate Experience

As a retailer with industry-specific needs, Southeastern Grocers (SEG) was looking for a screening provider who could help resolve issues that hampered its hiring cycle. Sterling offered seamless integration with iCIMS, while providing a faster turnaround time through Sterling’s automated and touch-less screening process. Sterling’s advanced technology ensures timely and relevant delivery, backed by industry-leading expertise on best practices, an understanding of the current competitive landscape, and the importance of positive candidate experience.

The Business Case for Better Metrics

Some of SEG’s key challenges were slow turnaround time, a dated applicant experience, and limited reporting of performance metrics. The talent acquisition team at SEG was looking for a reliable background screening provider to address these issues and provide a solution to quickly screen, hire, and send out their candidates into the field. Due to lengthy turnaround time, limited support, and non-availability of reports from their previous screening provider, they lost several candidates and faced major delays in the hiring process – even when offers were accepted.

Providing a 360-Degree View of the Screening Process

Improving turnaround time was a priority for SEG when it partnered with Sterling in 2016. In addition, a truly seamless integration experience with the company’s Applicant Tracking System’s (ATS) solution partner was a key requirement. Sterling worked to create a seamless and agile integration with iCIMS by customizing a 360-degree view of SEG’s screening program.

Partners in a Promise of Growth

Since the implementation of its first background screening order in April 2017, SEG’s turnaround time was reduced by 37%, with 81% of all orders processed through automation. This was coupled with a 26% increase in reports, providing immediate positive results in its background screening program as well as access to a robust and real-time reporting system. Consequently, depending on satisfactory background check results, SEG now issues a five-day promise to all candidates from the time it extends the offer to the time the candidate can start.

According to SEG’s Senior Director, HR Technology & Analytics, “The integration with iCIMS has exceeded our expectations. I’m excited to see all the changes and growth that Sterling has been through in the past few years, and we are fortunate to have been a part of the journey. We’re looking forward to more changes and the continued evolution of their services and technology.”

Learn more about Sterling’s Retail services.

About Sterling

Sterling — a leading provider of background and identity services—offers a foundation of trust and safety that spans across industries, professions, and borders. Our technology-powered services help organizations create great environments for their workers, partners, and customers. With office locations around the world, Sterling conducts more than 100 million searches annually.

The information contained herein is for informational purposes only. Sterling is not a law firm, and none of the information contained in this notice is intended as legal advice. Clients are encouraged to consult with their legal counsel about the impacts of any requirements. This and other important information can be found on the Sterling website at sterlingcheck.com.

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