CUSTOMER STORY: ManpowerGroup

Manpower Streamlines Associate Screening and Verification Process, Accelerates Turnaround Time

With Sterling, our recruiters are able to utilize associate screening and verification services, which saves them time with a streamlined process.”
- Sasha Beckett Schreiber, Manpower Service Delivery Specialist

Manpower, a subsidiary of global workforce solutions company ManpowerGroup®, has a reputation anchored in the ability to place the right candidate in the right role at the right time.

More than just background checks

“We needed a true, full-service partner that could provide full screening and verification services to our associates aligned to the specific needs of clients,” says Manpower Service Delivery Specialist Sasha Beckett Schreiber. “With Sterling, our recruiters are able to do associate screening and verification services, which saves them time with a streamlined process.”

Tailored account solutions

Sterling’s flexibility in creating tailored account solutions has provided even more value for Sasha’s team and the clients and people it serves.

“Within Manpower’s group of companies, we have multiple lines of business that serve a variety of different clients,” she explains. “Sterling allows us to cater to our clients’ workforce needs and their requirements by giving us a more streamlined view of data. Each account manager now has visibility over the relevant items they need to see, the way they want to see it, all in one place.”

Integration for ease of use

Sterling is partnering with Manpower on a project that seamlessly integrates Sterling’s screening services  with Manpower’s Applicant Tracking System. Once complete, this integration project will allow Manpower’s recruiters to do everything they need to do without having to leave the system. “They’ll be able to handle their onboarding requirements from start to finish through our Sterling integration,” Sasha explains. “We’ll be able to package and group client-based requirements together so they can just put down the client package that they are looking to fulfill and not have to worry about any of the behind-the-scenes elements.”

With Sterling, we have actionable data and quarterly business review action items coming to us, all of which helps us provide better service to our clients.”
Accuracy and speed

In an industry where there is little room for error, Sasha says she is keenly aware of the importance of not sacrificing accuracy for speed. With Sterling, she finds both. “Our efficiency efforts are supported by the way that Sterling partners with us,” she explains. “This comes from Sterling’s quarterly business review data, and from new products they bring to market that can help our business place people faster and more accurately.

“We also need to meet our clients’ requirements,” she continues, “and one huge example of that was when certain drug-screening services were made available to us. When we started using those services, we saw a three-quarters-of-a-day reduction in turnaround time for key components.”

All about people

The essential component to the partnership between Manpower and Sterling is the human element, Sasha relates.

“It’s the human relationship that has been a big part of what’s kept us with Sterling,” she explains. “Specifically related to customer service, the Sterling team has been so anticipatory. They know what questions I’m going to ask, anticipate our needs, and come to me ahead of time with recommendations to enhance the program. Their transparency has been a great thing for us at Manpower. With Sterling, we have actionable data and quarterly business review action items coming to us, all of which helps us provide better service to our clients.”

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