Senior Director of Customer Support, North America, Hunter Douglas
Finding the right ambassadors
Hunter Douglas employs and works through strategic partners all over the world to essentially serve as customer-facing ambassadors of its business. For instance, in the US, says Melinda Keith, Hunter Douglas’ Senior Director of Customer Support for North America, the company deploys its network of independent installers into customers’ homes to set up thousands of new custom window treatments each day.
“When you send an installer into a customer’s home, they are entering that person’s kingdom,” she relates. “The homeowner sees this person as representative of Hunter Douglas, making it incredibly important that we have vetted and are endorsing the individual who is physically walking into their home.”