CUSTOMER STORY: Behavioral Healthcare Provider

Behavioral Healthcare Provider Optimizes HR Operations and Candidate Experience

Sterling was the partner that could really meet our needs, from integrating with our ATS and our HRIS to the numerous solutions they’re able to provide as a single source of services.
- HR Specialist
Creating efficiencies streamlines operations

For a national behavioral healthcare provider, Sterling’s ability to help create efficiencies for the company’s background screening processes had a major impact on streamlining its day-to-day operations.

“Sterling was the partner that could really meet our needs, from integrating with our ATS and HRIS to the numerous solutions they’re able to provide as a single source of services,” the HR specialist explained.

Because we're able to get things done from one place, we can get candidates in the door faster.

The executive added that Sterling’s established relationships with state and local governments has also helped his team capitalize on efficiencies.

“For example, some states have cumbersome processes for access to resources, and we had difficulty creating scalable business practices with our last vendor,” he explained. “When we brought these challenges to Sterling, they had a solution. They’ve been able to partner with state governments to accept the authorization forms and connect with different sources seamlessly.”

Support from a dedicated team

Sterling’s healthcare-dedicated team gave the client confidence in knowing they had a trusted group of professionals he can turn to for ongoing guidance.

“We started out with a salesperson, and then we had a customer service representative and our client success manager,” the HR specialist stated. “In other words, it wasn’t just an account manager helping us solve challenges. It was really a team effort on their side that knew our space, making us a priority to get what we needed done, done.”

As an example, the HR specialist pointed to an effort that revolved around finding a solution that utilized multiple drug test facilities to accommodate the firm’s rural applicants.

A first in the nation

This client has several very rural facilities where drug screening had been a challenge simply because the service locations were so remote, and they don’t do on-site testing. The firm’s issue with their previous background screening vendor was that they couldn’t find viable collection sites for drug screens. But Sterling found a solution, and was able to merge Quest, LabCorp, and eScreen together in the company’s system to use all three networks. They were one of the first healthcare companies in the nation to have done that.

Custom-fit solution

The client noted that another benefit his firm realized resides within Sterling’s account customization capabilities. This organization has multiple companies under its umbrella, and that could lead to confusion for applicants.

“They each have their own names, their own logos, and their own mission statements, but they’re under the parent umbrella,” he explains. “It was confusing to our candidates because they were applying to, say, one Behavioral Health company, but would see the parent company’s branding and wonder what company they were joining. Sterling went above and beyond and customized each candidate portal by the brand and location they were seeking employment at. That was really beneficial in that it decreased candidate confusion and eased the process of gathering information.”

About Sterling

Sterling — a leading provider of background and identity services—offers a foundation of trust and safety that spans across industries, professions, and borders. Our technology-powered services help organizations create great environments for their workers, partners, and customers. With office locations around the world, Sterling conducts more than 100 million searches annually. Visit Sterling online at

The information contained herein is for informational purposes only. Sterling is not a law firm, and none of the information contained in this notice is intended as legal advice. Clients are encouraged to consult with their legal counsel about the impacts of any requirements. This and other important information can be found on the Sterling website at

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