July 18th, 2019 | Sterling

Why Onboarding New Drivers Quickly Makes Business Sense

Why Onboarding New Drivers Quickly Makes Business Sense

Providing an excellent customer experience is the goal of every organization and your staff are typically a critical part of what makes your organization special. What about the experience your new hires have and the reflection it makes on you? Poor onboarding practices attribute to 28% of employees quitting in their first 90 days. The importance of optimizing the process gains vantage point and in a previous blog we discuss how HR technology can provide a seamless onboarding experience for new hires across industries. Below, we discuss how speed, accuracy and technology can enhance the onboarding experience for new drivers in your company:

Keeping Up with the Times

For your driver population, you want to get qualified and desired individuals behind the wheel quickly to efficiently addresses any shortages that may hamper your operation. Abiding by Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) requirements can add complexity. This has improved recently in one important way – electronic signatures are now accepted to authorize previous employment verifications. Earlier, this important step was of the cause of unnecessary complication, particularly for a mobile population that may not have easy access to printers and other equipment typically found in an office. Consider the multi-step process required by the DOT until recently – printing a form, physically signing it with a pen and then either faxing or scanning and emailing back that same form. That may have been the norm in the 1990’s, but thankfully now things have changed.

The E-Signature Savior

FMCSA defines an electronic signature as “a method of signing an electronic communication that identifies and authenticates a person as the source of the electronic communication and indicates such person’s approval of the information contained in the electronic communication”. In other words, a click of a finger can now function like the ink signature of yore. This improvement also helps implement portions of the Government Paperwork Elimination Act (GPEA) and the Electronic Signatures in Global and National Commerce Act (E-SIGN).

The E-Signature facility, available through Sterling, removes a potential pain point that can frustrate applicants, delay the hiring process and challenge the efficient management of your business.

Consider how easy the process is from a driver’s perspective. A driver can now:

  • Use his or her own laptop, tablet or smartphone to access the form
  • Populate necessary fields in the form at her/his convenience
  • Provide authorization through an electronic signature that is transmitted instantly

When speed to hire is made a priority, the e-signature enhancement can be a real game changer that positively impacts your company’s bottom line. Other key benefits include:

  • Compliance with DOT regulations
  • Improved candidate and client experience
  • Reduced turnaround times for background checks
  • Increased screening success rate through lower abandonment

It is often said the closest distance between two points is a straight line. Your drivers count on this maxim every day. Now your company can leverage the same thinking when hiring new drivers through Sterling’s electronic signature solution for the critical step of verifying previous employment.

Do you have questions, or would you like to discuss benefits that are specific to your business model? We would love to hear from you, click here to learn more.


Sterling is not a law firm. This publication is for informational purposes only and nothing contained in it should be construed as legal advice. We expressly disclaim any warranty or responsibility for damages arising out this information. We encourage you to consult with legal counsel regarding your specific needs. We do not undertake any duty to update previously posted materials.