October 17th, 2017 | Debbie Lamb, Sterling Talent Solutions
Onboarding Isn’t Just Day One: Creating a 30/60/90 Day Plan
Onboarding is the final stage in the hiring process. This stage includes sending the offer letter, providing employment background screening, onboarding paperwork and first day activities. But, onboarding a new employee shouldn’t end when the paperwork is completed. It should be a part of a strategic plan to help the new employee excel in their new positions. In fact, new employees who went through a structured onboarding program were 58% more likely to be with the organization after three years.
Onboarding is a critical part of creating a great candidate experience for a new employee. When onboarding goes well, the benefits from increased employee engagement directly impacts organizational success. Employees who go through an effective onboarding program become more productive quicker and put out more valuable work. Organizations with a standard onboarding process experience 54% greater new hire productivity leading to better performance. Employees who go through a more focused and detailed welcoming experience are more likely to be enthusiastic about their organization and ultimately can become brand ambassadors. This ultimately translates to an organization’s bottom-line and tangible results in higher productivity.
One way to increase employee engagement for a new employee is to implement a 30/60/90 Day Plan. The plan is a strategic outline of the job expectations for the new employee over the first 90 days. The plan clearly communicates training, culture, and planning for the future to the employee allowing them to easily transition from “the new guy” to a full-on contributor to the team and company.
What is a 30/60/90 Day New Hire Plan?
The 30/60/90 Day plan is a transparent roadmap for the new hire to let them know where they are needed to go within their first 90 days. The plan should have specific goals, dates and who to work with to accomplish these objectives. Having a plan will help new hires have a smoother transition to using company tools, understanding the company processes and understanding their expectations. Breaking down a new hire’s learning process into 30-day increments allows the employees to focus on learning certain skills at certain times. The first 30 days are the most intensive with training on product and company tools as well as learning the company culture. As the days’ progress, the processes become more fluid and independent of the new employee’s role.
Creating A New Hire 30/60/90 Day Plan
Onboarding goes beyond the first day. Official onboarding programs can run anywhere from one week to 90 days or even longer. It is important to remember that learning on the job can continue throughout one’s career so, in a sense, onboarding is never really completed. The basics are set up during the first 90 days, but workers will continue to develop their skillset throughout their tenure at the company. A 30/60/90 Day plan gives the new employee a roadmap for success.
The first 30 days is all about learning everything from where the office supplies are kept to what the company sells to what the new employee’s responsibilities will be. Some key fundamentals to set for a new hire’s first 30 days are:
- Get to know the company culture
- Learn company-specific platforms, intranet systems and complete company-specific training classes
- Learn about the company’s products and clients
- Hold weekly one on ones with manager
- Meet the members of the team
- Start working on projects
- Build a career development plan with specific goals, metrics and KPIs.
The second month of employment should focus more on collaboration and taking on more responsibilities. Training usually is ongoing throughout an employee’s time at a company, but the intense training take place within the first month. The employee will now use the training from the first 30 days to start implementing that knowledge. Important goals for the 60 days are:
- Collaborate with other teams while starting to “contribute to the conversation” more often
- Identify issues or pain points with the roles-develop plans to address and fix the issues
- Set up a regular meeting schedule with teams and manager going forward
- Get feedback from manager on progress
The last 30 days of the plan is all about independence. As the employee starts taking on more responsibilities and working on bigger projects, they need to be more accountable to your work. The last month of the 90 Day plan includes the following:
- Start working independently on projects
- Become more accountable for their work
- Be proactive and become more involved in the company
- Touch base with manager for feedback about goals/metrics/KPIs going forward
Great Onboarding Leads to Ongoing Employee Engagement
Implementing a 30/60/90 Day Plan will help to increase employee engagement while making sure the new employee understands their responsibilities and expectations from the first day onward. Companies with highly engaged workers have higher rates of customer satisfaction and fewer errors. Learn how onboarding doesn’t just happen on day one and more important onboarding tips by downloading Sterling’ eBook HR’s Guide to Onboarding: From Decision to Day One and Beyond.
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